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Return / Exchange Policy

Returns
We hope that all of our customers will be happy with the product, but just in case you do want to send it back, we do offer Returns and Exchanges on us! A RTS (Return To Shipper) label is included with every order placed. Please fill out the Return / Exchange form that is also included with the original packaging. An item can only be returned for a refund if sent back and returned to us within 14 calendar days of the delivery date. Unfortunately we cannot offer you a refund if the 14 days have expired.

Eligibility For A Return / Exchange:

  • filled out Return/Exchange Form (contained in every order)
  • your item must be unused and show no signs of wear
  • items must have all Little Black Tux tags attached
  • items must not be washed or worn
  • any item not in its original condition - damaged or missing parts for reasons not due to our error will not be accepted.

Returns are on Little Black Tux. Every order placed includes a RTS (Return To Shipper) label. Disclaimer: An RTS label is included in first initial shipment (one return per order). Any return there after (for the same order) will not include an RTS label. Customer will be held responsible for any shipping chargers after the first return/exchange, all items final. 

If you are not using the RTS label enclosed with your initial package and are trying to return an item, do not forget to obtain and keep your postage receipt / tracking number in case your package gets lost on its way to us. We will not be held liable for any returns that was not used with our RTS label. Shipping costs are non-refundable.

How To Return
Pack up your return and make sure it meets the requirements for an eligible return. Please fill out the Return / Exchange Form that was included in the original order. Affix the RTS (Return To Shipper) Label (included in original order package) on top your return package. Drop off at any USPS Post Office or FedEx location to have it sent back to us -- same shipping company that it was sent out in!

Refunds (if applicable)
Once your return is received/delivered to us, it will be inspected/checked in within 1-2 business days. If it meets the standards of being eligible for a return then your refund will be processed, and a credit will automatically be applied to your original form of payment within 5-7 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@littleblacktux.com.

If a discount was applied to your purchase the amount refunded will reflect the amount you paid with the discount. The refund will not include the shipping cost.

Exchanges
Please fill out the Return / Exchange form that is included with the original packaging. For an exchange please return the item you would like to exchange. Once it is received and checked in we will go ahead and send out the size and style you requested from the Return / Exchange form. All exchanges sent out through ground delivery.

International Shipments:
Orders shipped internationally are eligible for returns but not exchanges. Please fill out the Return / Exchange form that is included with the original packaging and indicate that it is a refund. Once it is received and checked in we will go ahead and credit/refund you. Customers held responsible for return shipping and handling fees (duties, taxes, or tariffs if applicable). An RTS label is not included for international shipments. We currently do not offer exchanges on international shipments. For an exchange please send back what you want to return for a refund and place a new order. Contiguous States regarded as International Shipments: Alaska, Hawaii, Guam, and Puerto Rico. 

Return Shipping Address:
Please mail contents using the original packaging if possible to:

Little Black Tux
Attn: Warehouse
3470 McClure Bridge Rd
Duluth, GA 30096

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